Ot what! Kind of simple but for many incomprehensible. Entire divisions of dissatisfied owners say SPA - does not go, drought, etc. Kind of a crisis counselor should enjoy it, because it means that those who need support. Apparently. Because from what we enjoy here, if we are dealing with an investor who alone, I repeat myself, on my own clients rather than chasing an echo in the building. The reason in most cases is simply a lack of consistency and misunderstood subject SPA. For objects in the real Day Spa Polan former state all the time are rather rooted beauty treatments. And so it progressed. Yes, the name appears as the SPA is not on the signboard is on the menu, but this is in fact SPA and wellness industry with one or another gabinecikiem. One example of what I saw quite vividly demonstrates the scale of the problem - in the middle of a wonderful sound ... Radio Eska and the smell - the only one, unique and penetrating - tobacco. Immediately I write that I was there privately, not professionally, so I do not write about any of your client. But such are the facts my dear. In big cities this market neuter is crap and there is no exception. Is Poznan, Warsaw, Krakow and Lodz. Everywhere, the level of these services is too low to put it mildly. Because even if the offer is interesting and some philosophy that nudges this treatment, whether through negotiation with the client have much in common with the culture of Spa as president of the PiS with any culture.
First, there are no procedures in objects. Each employee regards as a sacred cow, and believes that this business knows best, because acrylic nails put on for two years ... According to the manual, which consists of all the procedures spa, everyone should know their place. But what is very important! Each manual should be different and not just in the country, but in general - in the world. In other words, should have no place to copy the American, French or German manual Spa. And unfortunately, these things take place. What oznaczaw practice? Well, that, if the object is mainly resort to manual, it is often just a copy. The trouble lies in the fact that we as counselors, managers and investors themselves have written these, so important to important documents, and to continually improve them, but in his own way - then the client will be supported with increasing precision, and the idea of \u200b\u200bgreater competence. This will translate into a number of these clients, and so near the close. Unfortunately, it usually closes the circle, but in the opposite direction. Lack of effective man, the lack of procedures, staff competence and no lack of customers. In many places
customers - patients, support calls answered by machines and objects, not people. Example - calling and what I hear - "SPA .... listen," or "SPA ... How can I help? "I ask politely if - if the phone is receiving spa receptionist whether a particular name, or a name? Well, unless someone is called SPA ... It's congratulations.
As for the people - machines, is usually so . The customer walks in and hears -
Employee: Good morning (well if you ...) You have a massage?
Customer: Yes!
Employee: This is welcome!
At the same time the question - you a massage? "stands as one or two other people, because they are waiting for any, and it gets klops. Why, because the therapist can and a specialist in his field, but absolutely lacking in competence in customer service spas. EVERY CUSTOMER IS SPA Personalities! THERE IS YOUR X is the specific PERSON FOR SPECIFIC TREATMENT, for a specific time! And that's just the beginning of the visit that poor man in such a "SPA". If so, will go on, is the path of passion, instead of relaxing moments in a dream atmosphere.
such examples I could give a million, but why. And what about the other ones :-)? Yours
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